Evidence for coaching through looking at a chain of impact

The Bailey Group, which work with organizational transformation in the US, acknowledge that it’s difficult to measure the direct impact of coaching on sales and profits but suggest looking at a chain of impact: “Research shows that the chain of impact from coaching leads to improved leadership effectiveness which in turn leads to tangible business impacts such as increased productivity, higher quality of work, retention of key employees and improved customer service. The less tangible, but equally important, business impacts include improved relationships and team work, higher job satisfaction, and reduced conflict (McGovern, Lindemann, Vergara, Murphy, Barker, Warrenfeltz, 2001). (accessed 30/10/15 at http://thebaileygroup.com/.”)